UPDATE: I just spoke to Moen customer service and they are sending a new towel rail to replace the broken one. As long as the towel rail works it really is perfect. So me changed my 3 star rating to 5 stars to reflect my opinion of Moen's product (in a helpful way) and customer service Confidence! This is a great towel warmer! It's very practical and looks good. Unfortunately it is not very durable :( We bought ours in September 2018 and it broke in March 2019. Six months is too short for life, think I'll try to contact Moen about their "lifetime guarantee" but I have no high hopes, i need a double bar, but now i don't want to buy moen again.
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