I like that it's easy to use for both new users as well experienced ones! The support team are always there when you need them which makes our day-to-day running smooth!! Nothing so far but would be great if they could offer more integrations in future versions or even add some customisations from time too? We have been using this software since its first release back then we were only managing licences within one organisation however now due tot he growing number clients/companies; matrix has allowed us manage multiple companies at once without having any issues whatsover - very happy customer here. Managing Licences & Assets efficiently through an intuitive interface allowing quick access by anyone who needs assistance regardless their experience level.- Easy setup process requiring minimal training required before getting started ensuring ease of integration into existing systems where needed especially those used previously such as ERP / CRM packages etc.. Highly recommended product highly effective tool providing.