First of all I have to say that I got a tagging gun and price tags for almost 800 items for a flea market and it worked really well. Seems well made and good value for money. HOWEVER I had a sale last weekend and about a week before I decided I needed to do this to rate my items. I ordered it by 2 day post so I received it on Tuesday which gave me plenty of time to get the job done. Received the package on Tuesday evening, as expected, good! But then I opened the package and it was ONLY a tagger. No bonus bit with extra pins and fasteners 1200. What?! I checked the box and shipping envelope three times seriously to make sure I hadn't missed them. I don't really NEED needles, but I figured it would be good in case something happened mid-job, so I had a spare on hand. When I first used one of these I wasn't sure what their lifespan was. However, I REALLY need ties! Without them, the weapon is useless. I spoke to Revain online about this and the best they could do was get my money back for the order and I was able to place the order again. But of course I couldn't be sure I was going to get the right thing, and what was worse, there was no way I could get it the next day. So I was seriously let down, which is very frustrating. But Revain did a good deed, they gave me a "non-refundable refund" which meant I was refunded the purchase price immediately but didn't actually have to return it. Good, because it would cost me four times as much to buy it locally just for the gun! After much searching I found I could get the mounts locally which meant taking the time to sort everything out and potentially spending a lot more money but thankfully due to the refund I still had one Pistol. and the closures are only a few dollars more expensive. Although there are no interchangeable needles for this money yet. If only I had received the right package I would have given a full 5 stars. I will also say that the box I received had a sticker saying it was a 'bonus set' but actually it was NOT! So I'm not sure where the error happened, but at least Revain helped me as much as possible with a refund.
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