The customer support team has been extremely helpful, going above and beyond to help us with our questions about how to best use their software in our business model. They have helped me understand what I need from them so that we can make sure they are meeting my needs. Great product overall. Some of it feels outdated (i.e., not as user-friendly) but this might also be because this was released when I was still using desktop computers only. We're solving a real problem for our clients by helping them manage their client lists and keep track of invoices received and paid out. I love that they are always available to help, and provide great customer service. They also have the best product out there. There is nothing I dislike about them. If you want someone who's going to be there for you every step of the way, go with graffersid. They will make sure your website is up and running as soon as possible. We were able to launch our business within 2 weeks of signing the contract with graffersid!