I love how easy it is with xmsoft for creating forms/workflows that are user friendly while still offering all advanced features like submittals or e-signature options if needed! The reporting system could use some work out but their support team usually has answers in short time frames when they do have questions about specific things you're dealing wtih right now (or at any point) - so far i'm happy!! Very flexible software which makes us feel comfortable using as much automation we need within our organization without having additional training personnel required because there's nothing overly complex here once u get used too. We've been able solve most issues by setting up new flows / templates etc. There really isn't anything bad to say either since its very well integrated into Sharepoint 2013 & Dynamics CRm 2015 along w Microsoft 365 Business Essentials subscription service offered from microsoft directly so no cost associated outside consultants fees involved other.