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DarkMatter Advisory Services Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.2
Security and Privacy Services, IT Compliance

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Description of DarkMatter Advisory Services

DarkMatter is a trusted advisor to enterprises and government entities. We offer advisory services across a wide range of topics related to cyber security, including risk management, IT infrastructure and cyber defence in-depth.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great advisory services firm; would recommend

I had a client who needed help with some cybersecurity challenges they are facing. The advisors at Dark Matter were able to help me understand their unique situation and provide us some actionable recommendations that we could take forward. Dark matter really made it easy for them by providing some prebuilt templates which saved time from having to build something ourselves. They also provided great follow up after our engagement was over as well! Would definitely work with them again if…

Pros
  • Great customer service
  • Good variety between topics & speakersI don’t think this firm can be beat when looking into options outside IBM / Oracle etc.Great resource/knowledge pool across all areasSecurity
Cons
  • Everything about DM has been excellent

Revainrating 4 out of 5

DarkMatter Advisory Services - Dark Matter does amazing services

I like that we have a dedicated team who can help us with our business needs - whether it be technical or strategic assistance. They are very helpful and always there when you need them! There isn't anything bad about working with dark matter so far. Everything has been great thus far. Keep up your good work guys!! As for now everything seems pretty normal but sometimes you do feel as if they could give some more attention towards their clients' problems/issues rather than just solving things…

Pros
  • Great customer service
  • Highly flexible
  • Good value proposition
Cons
  • Somewhat low client responsiveness

Revainrating 5 out of 5

They're responsive and always available for support!

I like that they provide consulting for our organization as well as other organizations within our sector. They are always available when we need them. They have been very responsive with any questions or requests that arise from time to time. The team at dark matter has provided us with great support over the years! Nothing really - though if you're looking to get some work done quickly, it can be difficult sometimes to keep up with their pace (though this may just be due to my lack of…

Pros
  • Professional
  • Supportive/helpful staff.
  • Very good customer service
  • Fast response times; able resolve problems promptly without waiting days upon weeks
Cons
  • Good but not great