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Sweden, Stockholm
1 Level
734 Review
50 Karma

Review on NAMOTEK by Jacob Brasic

Revainrating 2 out of 5

Warning: My Experience with NAMOTEK Has Been Very Disappointing

My level of expertise in gardening led me to have great hopes for the NAMOTEK online store; nonetheless, I was left feeling let down by the service I received there. Even though they have a large selection of products, such as heating mats for seed germination, the quality of the products is not very good. The heating mat I bought did not function correctly, and as a result, none of my seeds managed to germinate. After making contact with customer service, I found that they were unresponsive and unable to assist me. They did not provide any potential solutions or forms of compensation for the defective merchandise. In addition, there was a delay in the delivery, and the packaging was not as robust as it should have been, which led to the products being damaged. The website was extremely challenging to navigate, and it took me a considerable amount of time to locate the information that I required. My experience with NAMOTEK was, on the whole, below par, and as a result, I would not suggest this online business to other people who have an interest in gardening. There is a significant problem that has to be addressed, and that is the absence of high-quality products, inadequate customer support, and subpar delivery and packaging.

Pros
  • swift and dependable delivery.
Cons
  • There is a lack of reviews and information available for some products.