We had a lot of trial and error with this machine, for 3 days. we finally got it to work, but we needed to adjust the coils underneath, adjust the metal pieces in the back so the switch would move, and the main problem was that your image needed to be slightly smaller than the mylar (clear rounds) in order for it to crimp down on the button correctly. We use a hole punch for our buttons and purchased a 1 3/4 size to have it work correctly. Anything smaller and it won't hold the plastic backing to the metal. I'm leaving this at a 3 star rating for now because we are still needing to adjust it to where we need it over and over and from how much supplies we wasted to try to get it to work before we found what works for ours. They have good customer service, but it's kind of a chore to find their contact info.
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