Review on IAM Professional Services by James Duffield

The support team is always willing to help with issues or questions you may have about our products. They are responsive and knowledgeable! Their customer service has been exceptional - we've never had an issue after working together since early last year. We can't think of anything specific at this time as they've done such great work for us. Great people to do business with! It's hard to find companies who care so much about their customers and want them to succeed. This is one of those rare businesses out there. The team at Focal point is very professional and knowledgeable in their field. They take time to understand all aspects of our organization before developing a plan to help us achieve compliance with regulations like PCI DSS. We are working towards getting an SOC2 Type 2 certification which will require additional work from them (we'll be implementing AIX). Highly recommended! Their pricing structure was fair given what we were buying and they offered several payment options as well.