The customer service I received from this firm was outstanding! They were very helpful in my search process as to which software best fit our needs for multiple clients within one organization/department (a few over 10).
Their pricing structure allowed us flexibility with cost-savings without sacrificing quality of product. There are no downsides at all really - just great people who want what's right for you!! We needed better asset management across several organizations including procurement tracking; they delivered exactly how we have used their other products previously so there has been zero learning curve or disruption.