Great customer service! They have been very helpful with any questions I've had since we first started using them over 2 years ago when they were just getting off of their feet as an upstart vendor at one point (and now are leaders!).
The software has not changed much but it's still easy enough so anyone can use without issue - my team does all orders online through this system because its great how quick & simple things like adding new products or changing prices/coupons etc., go live within minutes vs hours via other systems available out there today!! No issues here whatsoever. It would be nice if you could see what your competitors pricing was by doing some sorta comparison search function though :) Just make sure everyone knows about skups before signing anything wether thats contract terms / price changes ect..