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South Africa, Pretoria
1 Level
736 Review
27 Karma

Review on Orthotronix by Darryl Buck

Revainrating 1 out of 5

Orthotronix's Online Store Critiqued for Its Scarcity of Products and Poor Support

Orthotronix's goal of supplying high-quality, reasonably priced items to help people lead active lives is commendable, but I have some reservations regarding the quality of their selection and their approach to customer care. Before anything else, I noticed that Orthotronix had a smaller selection of products than other online fitness retailers. They have a limited assortment of exercise equipment and accessories, however they do have certain joint support products like compression socks and knee sleeves. This makes it more challenging to find everything you need in a single location, and it led me to believe that I would need to make several separate purchases from several stores. In addition, I had a negative experience with their customer service. It took longer than I had hoped to get a response to my inquiry, and the agent I spoke with lacked the requisite expertise to answer my questions. Their Frequently Asked Questions page also failed to adequately address my concerns. In conclusion, while Orthotronix's prices are competitive with those of other online fitness retailers, the company's restricted product offerings and customer service experience make it less desirable. They need to do better at these things and provide a wider range of items to better serve clients if they want to stand out in the marketplace.

Pros
  • Website that is simple to use
Cons
  • There will be no foreign shipments.