Gatzie did his best to fix the problems and sent a replacement but he ended up refunding my money. I would definitely order from Gatzies again. But both the original thermos and the replacement had 4 tears in the plastic around the top opening of the carafe which I only noticed after the first use when the coffee ran into the seam where the top joins the carafe body. The first carafe also dripped from my neck. I did not use a replacement as I found the same 4 cracks in the plastic. I have had a variety of Thermos products over the years and have never had a problem.
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