I like that it's simple, easy-to-use software for my business needs. It has helped me save time by having all the information in one place so I don't need to search through different documents looking for what I'm needing at any given moment. The only thing I dislike about this program is how slow it can be sometimes. Sometimes you'll open up an email from your client and it will take forever just to click "open". This isn't much of a big deal though because everything else seems pretty fast. It helps organize our office files and keeps us updated with what we're working on.