I like that they have been able to help us understand many aspects of our marketing in order for it to be more effective and efficient. They were very patient when explaining ideas, concepts or processes we didn't know about ourselves as well as others, which was helpful because sometimes being new at this can feel overwhelming! There's nothing bad specifically but just knowing what you're working against is always good so there isn't much room for improvement here. Our biggest challenge has not really even come up yet since their team knows all facets of my organization and how to maximize them, however if something did present itself I'm sure they would address it fast enough to keep me satisfied. The best thing though? It hasn't presented itself quite yet but by doing these things now will save us from wasting time down an incorrect path later.