My problem was with the company that sold the shoes. The shoes themselves were ok. I regularly wear Johnston and Murphy shoes. However, I didn't like the fit and sent the shoes back. I found that this company also charges $20 for restocking in addition to the cost of return shipping. The restocking fee had nothing to do with the condition of the shoes I returned. You have to pay for the restocking even if you haven't taken the shoes out of the box.