
Media failed to load. This was my email I wrote to them after receiving a late reply to my claim. Hi, thanks for the reply. or not taken into account. Also, I can't wait until then as Amazon's entitlements expire before that time. I understand you are busy and located in China but the most important thing for a customer is to receive a quality product as shown in the photos and a quick response as I don't have them. I'd rather come back and write reviews. As I read that you are a small business, a family business and I use it to support you, that was the only reason I wrote to you. But it's a shame the answer isn't a nice and quick resolution like I need it to be. That shows no respect! , Sincerely, A customer who has once purchased your products.

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