I liked that you could make your own customisations for kettles as per how much tea was needed or if more milk should be added etc so no one else has this problem! You can also add notes like "please put kettle back together afterwards" which is useful when making large orders (i use them often).
The only downside would maybe have been some of my customers not using their mugs after they filled up but i know its because people don't take responsibility themselves rather than putting things away properly instead.- Easy ordering process online & easy pick ups from store locations near me - saves time getting out/in car each day at work /school.