I like how easy it was to learn and use. The interface is user friendly and very intuitive. There were many features I didn't know about until after I started using. I also liked how easy it was to get help when I had questions or needed assistance. It's not as intuitive as other software I have used in the past but I can see why people who do not work in this field would struggle with it. If you're looking for an easy to use system that will allow you to track your laboratory results and be able to communicate with patients easily then this is a great option! I am able to track my patient's information and keep them updated on their test results and doctor appointments. I'm also able to send secure messages to them through the app.