I ordered this item about a month ago for my 2020 Ford Explorer XLT. The packaging it arrived in looked terrible but the item itself arrived safe and sound. Powder coating looks good. The end caps look and feel a little flimsy, but they stayed in place for a month in a severe Midwest winter. There were small scratches on the underside of the step, but they were hardly noticeable. This thing looks really good on the back of the Explorer. You can see it in the rear camera, but it doesn't interfere with the camera. The fit is really good, especially with the included shim. To install the gasket I used a small block of wood and a rubber mallet. No more rattling now that the sim is installed. I bought a hitch lock for extra security. I no longer had to drill holes or change anything to install it. I think people will think twice before taking us down with that deterrent.
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