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New Zealand, Wellington
1 Level
739 Review
60 Karma

Review on Forney by Everette Jean

Revainrating 1 out of 5

Forney Online Store Review: Unreliable Quality and Annoying Reps

Forney may provide a wide selection of tools and home improvement supplies, but I was not pleased with my online shopping experience. Forney's erratic product quality has been one of my greatest complaints about the company. Several of the things I ordered were flawed upon arrival; they included power tool components that did not fit and hand tools that broke after only a few uses. My experience with customer service was delayed and unhelpful when I tried to get a refund or exchange. To add insult to injury, Forney's website has terrible structure and search features, making it a chore to use. Finding the proper products and comparing pricing becomes more difficult as a result. Lastly, I'd like to point out that although Forney claims to have competitive pricing, I've noticed that their prices are really higher than those of other online stores. Because of their unreliable products and unhelpful customer support, I cannot endorse Forney as a good place to buy equipment and supplies. Although Forney offers a wide variety of tools and home improvement supplies, we cannot endorse them as our top pick due to their uneven quality, poor customer service, and expensive prices.

Pros
  • interface of the online store that is friendly to users
Cons
  • restricted product availability for some