Recently, DOZAWA, an internet retailer specializing in tools and home renovation, let me down. I placed an order for several tools from their website, however I was disappointed with the subpar goods I received. Despite being touted as high-quality goods, they were in fact subpar in construction and performance. I voiced my concerns to their customer service department, and I received a condescending and useless response. As a life coach, I place a high importance on quality and professionalism, and regrettably, DOZAWA fell short in all areas. I cannot endorse this online business to anyone looking for trustworthy tools or a pleasurable purchasing experience based on my own experience.