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Caleb Eichbauer photo
South Africa, Pretoria
1 Level
727 Review
48 Karma

Review on Greenscapes by Caleb Eichbauer

Revainrating 2 out of 5

Greenscapes Online Store: A Disappointing Experience

Unfortunately, I recently had a bad online shopping encounter at Greenscapes. Their outdoor gear inventory is excellent, but their service left much to be desired. I had a problem with my purchase and attempted to contact customer support, but it was extremely difficult to reach anyone. It took days for me to get a response after leaving multiple messages and sending numerous emails. When a person did answer my call, they were uninformative and didn't seem to care about helping me. In addition, I discovered their prices to be somewhat higher than those of competing online merchants selling identical items. I'm willing to spend more for high-quality goods, but I found the poor customer service to be off-putting. In general, Greenscapes' web shop is not one I'd advise using. It's hard to justify purchasing with them again given the lack of quality customer service and higher prices.

Pros
  • long-lasting and robust goods.
Cons
  • Some difficulties