I like how easy it was for me as an owner/operator of my business, so much easier than having paper files in cabinets or folders everywhere! There isn't anything at this time which causes us any problems (or should we need something? - if then let's know!). We are very pleased using JBS because there has been no cost involved nor training needed since they offer everything free!! You get what your looking fo;r from day one without paying extra fees after sign up. The fact its online helps our employees work faster while not wasting their valuable personal days away working out paperwork etc instead doing more productive things such cleaning toilets & washing windows. !