I like most about this software is the ability to sync between different platforms (mailing list, chat, etc). It's easy for my clients to use as well since it has many features already set up including automatic reminders if there are any updates in our system. The only thing i dislike is how slow it takes sometimes to load certain pages especially when using Chrome browser. Although i have used several CRMs/Marketing tools throughout the years but Gloobooks was one of the best ones out there because everything worked together seamlessly without problems or extra costs.