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Greece, Athens
1 Level
678 Review
52 Karma

Review on Filterlogic by Tyler Munajj

Revainrating 2 out of 5

An Annoying and Frustrating Shopping Experience Filterlogic

My most recent time spent shopping with Filterlogic was a total bust and should not be recommended. The website had a bad design and was difficult to navigate, despite the fact that it contained a huge number of different products. It was a source of great aggravation to have to search through the disorganized pages in order to locate the necessary refrigerator components and accessories. To make matters even more difficult, the labels on the products were unclear, and the descriptions of the products were lacking, so I was unable to determine whether or not I was purchasing the appropriate item. In the end, I ended up buying a replacement water filter that wasn't compatible with my refrigerator, and I had to go through the inconvenience of sending it back. In addition, the customer service was slow to respond and offered little assistance in fixing the problems I was having. In order to get a response to my questions, it needed multiple efforts, and the procedure for sending them back was tedious and time-consuming. In general, Filterlogic is not a brand that I would suggest to anyone looking to purchase appliance parts and accessories. It is difficult to navigate the website, the products are not labeled clearly, and the customer support is below average. There are other, more reputable online retailers available, some of which provide a purchasing experience that is more intuitively designed and superior customer service.

Pros
  • user-friendly website with simple search and navigation.
Cons
  • We are unable to offer free shipping at this time.