I like that it's easy enough so anyone can use them with little assistance from their IT department or admin staff at work! It is super-easy (and intuitive) as compared to our other software systems which we've been using since early 2000s (ie., SAP S/4HANA). We're still learning how best to utilize this solution but overall are happy wtih what they provide us here - no major issues yet; just figuring things out along the way. The only thing about Kepler vs others currently available would be support costs associated if there were an issue beyond initial training time needed by end users / clients -- i could see being costly when not properly trained & supported appropriately. Great implementation choice for mid size companies where customization needs cannot be met through prebuilt solutions offered by competition such as Salesforce or Sage CRM etc..