The best thing about this software to me was that it made my life easier by allowing us as developers, designers or marketers to create bots with ease! They do have an easy-to use interface which makes them very user friendly but they also provide tutorials so you can learn how things work in depth if needed too!! I didn't like anything at all really because everything worked great until we decided not renew our license when their price increased significantly from what i remember $5 per month vs now its around 3 times more than before (i think) maybe thats why some features are missing? just be sure your business needs justify paying such high prices otherwise sticked withe free version of pabotts :) We used pandora bot during summer season last year where people were asking questions related to music festivals coming up soon etc..we wanted something similar since then whenever someone asks any question regarding upcoming events/festivals ect.,they would get answers via text messages through these programs using.