I like that they are very flexible with their pricing structure so you can get what works best for your business needs. They were able to fit into our budget without any problems at all! We have been using them since we first started working together about two years ago now and there has not really been anything negative from my end as far as customer service or support goes. The only thing I would say was that it took us awhile before we realized how much time could be saved by having this type of system set up ahead of time versus trying to figure out everything ourselves after an incident occurred. It's definitely worth looking into if you're considering doing some sort of data backup/security solution for yourself or clients. Data protection - making sure files aren't accidentally deleted- preventing malware infections.