I've been using this software since they started their cloud service in 2013/2014. It's easy to use, intuitive (like most of their products), has great customer support and it works really well with my smart thermostats! The only thing that sometimes takes some time getting used to are all those different buttons you need to press to get things done quickly. But once figured out everything just flows so smoothly now. Also if someone else needs help setting up something like an alarm we can do that together remotely through video chat which makes life much easier than having them come over to our place everytime. We're saving money by not paying employees anymore while still being able to have remote access 24hrs per day from anywhere around the world without ever leaving work.