I like that we can create new services very fast, it's easy for our customers since they don't have any technical knowledge needed in order setup their own service catalog (they just need an account). If i was working with this product during my job as DevOps Engineer/Devops Automation - there are some things which could be improved but nothing majorly bad! We use orchestrate orchestrator mainly because of its flexibility when creating different types or packages(we do mostly CI / CD jobs)and also speed at building them up once ready so no waiting time between creation & testing phases :).