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United States of America, Dallas
1 Level
754 Review
54 Karma

Review on Spacious Lifetime 60089 Deck Storage ๐Ÿ”’ Box: 116 Gallon Capacity for Organized Outdoor Living by Jason Masango

Revainrating 1 out of 5

Poor Customer Service from Lifetime (Pool Storage Box)

To be honest, this pool storage box is oversized and will keep everything dry. My complaint relates to loops on this unit and lack of customer service. This item was so big that I didn't want to return it, but the hinges broke 2 days after we assembled it. I have emailed customerservice@lifetime.com to request new parts. Gave them parts #s. I told them that if they could send me new parts I would keep the unit and not send it back to Revain. Within a week I received about 7 emails stating that they had received my request and would be contacting me in the order in which they were received. I kept waiting for a reply or for parts to arrive in the mail. I have not heard anything. Then my window of opportunity to return to Revane expired. I can't return this storage box now and I can't use it with broken hinges as it falls into my grandkids' hands when opening. I'm very unhappy. For life - if you are reading this I would appreciate it if you would reply to my original email of June 21st and send me the details! Write to me!

Pros
  • Alright!
Cons
  • Volume