I originally had some problems with this product. It kept turning off for no apparent reason. Very frustrating. I called support for help and they replaced the product, but had the same issue. I sent a video of what happening and they were able to troubleshoot and diagnose the problem right away. Turned out to be the charger. I have to say that their customer service is amongst the best that I have ever experienced. They bent over backwards to make sure I was 100% satisfied. Oh, and the mirror and camera work great. I highly recommend this mirror/dash cam
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