The best thing about this tool from my experience was that it has helped me build relationships with people who would have been otherwise difficult to reach out too! It really helps you track all of these interactions in one place so tracking them down later becomes easier as well.. I dislike how sometimes there are multiple steps needed between tasks being completed or rewards earned which can be confusing when trying to organize everything into 1 report at once (ease). This definitely makes things more complicated than what they need but just something we've noticed since our implementation date last year :/.