The best thing about Ning is its ability to create different types of communities for people with similar interests. You can easily customize it, so as per your requirement you can have many sub-communities within one main community which helps users keep connected even if they are not physically present at the same place. It's very easy to use and has an excellent admin panel where all features related to any type of customizations or changes made by members/community administrators can be done from there itself. I don't like the fact that sometimes when a member tries to login he gets redirected back to home page instead of being able to access his profile. If used correctly, this tool will help increase engagement among various groups of users and also provide them with opportunities to interact with each other leading to increased customer satisfaction.
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