Header banner
Revain logoHome Page
Christina Adams photo
Hong Kong, Anchorage
1 Level
455 Review
0 Karma

Review on πŸ“ž Enhanced Communication Efficiency: AT&T 993 2-Line Phone with Caller ID Charcoal by Christina Adams

Revainrating 3 out of 5

Terrible customer service

This phone works well and does what it's supposed to do pretty well. Like all new phones, it's not as durable or of the same high quality as phones of the past, but unfortunately we can't hope to change it. However, the phone easily connects to just two lines if you use the cables that come with it. If (like me) you need longer ones, there are difficulties that aren't immediately obvious (you need a four-point cable and one with two points, and they need to be plugged into the right connectors). Before I found this out myself, I called customer service. The person I dealt with knew less about this phone than I did, refused to believe me when I said I had already tried all of their suggestions, and insisted I had the phone despite the phone attached written instructions in their own way. told NOT to do it. Eventually I was told that the two prong cable (which I said was a problem from the start) could be bought anywhere including Revain.com (which isn't possible as it appears to be obsolete). Radio Shack ended up selling me a connector so I could connect two short old two-prong leads together. Very frustrating and I almost returned the phone for no good reason other than an incompetent support agent.

Pros
  • Great selection
Cons
  • Clarity