I like that they are always able to help out with my questions. I dislike that sometimes I have to contact them a few times with the same question. I have not found anything that I dislike about Pennyrile at this time. They have been very helpful in my understanding of their products and how they work. They are a great company to work with and I have no complaints. They have been very helpful and I feel that they should be better known. They have helped me understand how to use their products and I have no complaints.