Header banner
Revain logoHome Page
Alexander Morgan photo
Switzerland, Bern
1 Level
695 Review
36 Karma

Review on FLAGPOWER by Alexander Morgan

Revainrating 3 out of 5

Quality of Products and Customer Service at FLAGPOWER Company Are Both Disappointing

Recently, I made a purchase of power tools from FLAGPOWER, and I must say that I was extremely dissatisfied with both the quality of their products and the service that they provided. The actuality was very different from what was advertised on their website, which boasted of a vast selection of high-quality power and hand tools. I was very disappointed. The instruments I was sent were of a poor quality and did not function as described in the product description. My productivity suffered greatly as a result, and the overall experience of my work was more aggravating than it should have been because of the frequent disruptions and malfunctions I had to contend with. In addition to this, when I tried to express my concerns to FLAGPOWER's customer service team, I was met with responses that were unhelpful and dismissive of my concerns. They gave no indication that they were interested in resolving my concerns and did not provide any potential solutions or resolutions. Despite the low quality of both their products and their customer service, FLAGPOWER's prices were substantially higher than those of their rivals. This was an unnecessary insult. I had the impression that I had been taken advantage of and that I had overpaid for a collection of instruments that were of no use to me. My interactions with FLAGPOWER were negative on the whole, and I will not be using their products again or recommending them to anyone who is searching for dependable and high-quality power tools. Because both their products and their customer service are below par, and because their prices are irrationally high, purchasing high-quality tools from them would be a poor investment for anyone seeking to make improvements to their home.

Pros
  • Excellent customer support
Cons
  • Variability in the grade of the goods