Review on Enjoy Versatile Shade With The Diensweek Patio Retractable Awning-Commercial Grade Quality & Fully Assembled! by Michael Rasberry

DO NOT BUY THIS PRODUCT!This awning was delivered on May 13th 2020, with an extended warranty.For approximately 1 month now I’ve been corresponding with the company due to fading. After sending in pictures and complaints, Diensweek response is a $80 compensation and a suggesting to paint awning with fade resistant product.I am very disappointed in the service, as to start off I had a previous delivery date, with a no call, no show. Took time off from work for the delivery. Again had to take off when the actual delivery came.The process of sending pictures was not smooth, however after sending several times, they stated that they finally received them.This product advertised being sun/fad resistant, as seen in pictures after 4 months, this is not the case.Correspondence with DiensweekA promise of sending me the replacement fabric, as long as I change my review.I stated I would be happy to revise my rating, when I they followed through with their promise.Unfortunately they stated they wouldn’t until I change my reviewNot very good customer serviceI would think they would be happy to do what it takes to solve this issue regardlessI have been corresponding all this time what makes them think I wouldn’t thank them for doing the right thing especially because it’s still under warranty.I will state they credited my account $100. Which is nice of them, however I want the replacement awning.