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Austria, Vienna
1 Level
706 Review
51 Karma

Review on Cuda by Todd Foster

Revainrating 3 out of 5

Experience with the Cuda Online Store That Was Not Satisfying

As someone who spends a lot of time outdoors, I was quite pleased to buy at Cuda's online store in search of some new equipment. My encounter, unfortunately, left me feeling deflated and frustrated. To begin, the website was difficult to use, and it took me an excessive amount of time to locate the information that I was seeking. It was difficult to make well-informed purchasing judgments because there were neither product descriptions nor reviews from previous customers. To make matters even worse, when my order was delivered, I discovered that the products were of a poorer quality than I had anticipated. The fishing gear that I recently purchased appeared to be of poor quality and did not work well during my fishing excursion. In addition to that, the quality of the customer assistance I experienced was below average. When I attempted to get in touch with their customer service department, I was put on hold for an excessive amount of time, and my problem was not resolved to my satisfaction. My experience shopping at Cuda's online store was, on the whole, one that was frustrating and discouraging. I placed a lot of faith in this organization, but ultimately, they did not measure up to my expectations. In the future, I will move my company's operations somewhere else.

Pros
  • Exceptional equipment for camping and other outdoor activities.
Cons
  • Website design leaves a lot to be desired.