The best thing about this software are its features, it's easy-to-use interface makes everything look like an apple pie. Also I love how simple they designed their dashboard so that you can easily monitor all your data from one place! It does not have any cons as of now but i believe when more people start using it then there will be some bugs in terms of functionality or UI design. We're solving our customer service issue by providing them with real time reporting system and also giving us access control over other departments' activities within the organization.