As an owner of this product I can say that it has given me great benefit to my organization in all ways possible, especially with regards to time management as well as customer service issues! It is very easy to use for anyone who knows how computers work from basic functions like clicking down buttons! The only thing i dislike about webiplex are their price plans which may seem high at first glance but once fully realized they're actually quite reasonable (which makes them even more worthwile!).
There's not much else to complain about since we've been using this software now for over 2 years without any major problems or glitches whatsoever. We have used many different types of chat programs including Chatwing & HuddleChat before coming across webiplex during our research process into other similar products out there. Since then though w e haven't looked back - if anything its improved further than ever.