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Sierra Leone, Freetown
1 Level
708 Review
44 Karma

Review on COCOBELA by Robert Cooper

Revainrating 3 out of 5

The COCOBELA Online Store Receives Low Marks for Its Lackluster Products and Disappointing Customer Service

As someone who has just just made purchases from the online store of COCOBELA, I feel obligated to remark that my experience was not in the least bit satisfying. Despite the fact that they specialize in home and kitchen, kitchen and dining, storage and organization, I found their products to be uninspiring and of a low quality overall. The actual website was difficult to navigate, and it lacked information that was particularly precise regarding the things that it sells. But the aspect of the company's operation that truly left a foul taste in my mouth was its customer service. When I reached out to ask about a faulty product, I was faced with comments that were both disrespectful and ineffective in assisting me. It appeared as though the company's primary focus was on generating revenue rather than ensuring that customers were happy with their purchases. In addition, I found that COCOBELA's prices were more than those of their competitors for products that were comparable to theirs. I can't say that it's worth paying the premium for their things given the low quality of both the product itself and the customer service it provides. In conclusion, I do not endorse purchasing items from the COCOBELA online store. Both the quality of their products and the assistance they provide to customers is lacking, and customers may get comparable or even superior services elsewhere at costs that are more affordable.

Pros
  • Creative assortment of various products
Cons
  • Warranty on the goods, limited in scope