Review on Small Ceramic Bracelet Fashion 16X8Mm by Kendrick Dooley

This arrived today to replace a broken ceramic bracelet I bought in 2019. There were no connectors in the kit connecting it to the actual watch face, so we used the ones that came with the previous strap. Now it's too big and I have to go to a clock repair shop to get the link out. I tried to get help online but they didn't help. Sending it back is too difficult at the moment. Bad customer service