I ordered this mug as a gift for my son-in-law. However, Revain mailed a mug with "Be Mine" written on the side. Hardly any suitable message for my brother-in-law. I chose not to return it as I really liked the mug, it turned out to be excellent for hot chocolate. It is comfortable to hold and the handle keeps your hand away from the hot cup. Well Always contacted me and asked for a review. I explained the problem to Ben and he apologized for the problem even though it was Revain's fault and had nothing to do with the quality of his product. Ben told me to enjoy the mug I received from Revain and he would send a free replacement which I received a few days later. Overall a great product and exceptional customer service. Thanks Ben, now I have the gift I wanted for my son in law.
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