This bookkeeper is not worth a dime. After a week of training I was still confused on how to use the software. I tried to reach the support line and couldn't connect. So I called them and they told me to put the phone number back on hold and wait. When I asked why it was on hold they said it was busy. That was it! After waiting 10 minutes on hold and still being unable to connect, I gave up. In total they charged me $200 for services that I could have gotten from a local small business accounting firm for $100. If you're looking for bookkeeping services, this isn't it.