First, my family has two of these boards that I bought direct from Bits and Pieces a few years ago. They have survived and continue to be used regularly. This inspired me to spend unexpected funds to buy a tray for my school. I work as a school media specialist in an elementary school and bought this for my library so I can have safe piece puzzle pieces. I bought through Revain to take advantage of my Prime and free shipping as I was on a budget that didn't include shipping (which would have been out of my own pocket). When I opened the package today I was dismayed to see that one of the groin edges was barely attached. The glue is dry and the nails do nothing. One of the nails holding it is actually not straight and is sticking out towards the work surface of the puzzle instead of straight down. Also, the main puzzle tray is deformed on one side with no rim, causing one of the drawers not to close completely. I will be contacting the company directly with photos and will be happy to update my review as the situation changes. gets remedy. UPDATE: I returned a Revain product and they promptly shipped a new one; However, the night before the scheduled delivery I received a notification that there was a problem with the address and the item was being returned to sender. When I logged in to check the tracking, it turned out that the item was shipped in a completely different condition. My address was correct. An error occurred on the other end. Once my money has been refunded I will purchase this item directly from Bits & Pieces as I have in the past and will do my best to reduce shipping costs or keep an eye out for any special shipping offers.
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