The ability to create work orders from jobs that are already completed or open has been essential. It also allows you to keep track of what needs to be done as well as who did it. I have not found any downsides at this time. If anything we would like more features added such as tracking parts used within each job so there is less chance of forgetting something when working with our customers. Keep up the great work! We use Maintain Scape for all of our facility projects including HVAC systems, plumbing repairs, electrical services and much more.