Easy to set up for our network admins who are in different time zones which makes it easy as well! We have seen some issues where we had problems logging into control panel but I believe that has been resolved now? Nothing really at this point since its pretty much working smoothly aside from minor hiccups when there's an issue connecting or things like those so no complaints about anything specific yet other than maybe more frequent updates of new features would be nice (maybe monthly?). It just helps out alot if you're dealing w/ customers all over multiple states across country lines - saves tons off travel costs by not having someone come down every 2 weeks because they can't get access via VPN connection etc..