Review on Agara by Donald Phillips

We use Agara for our call center.It takes away alot of the work of having to train employees and it keeps all callers on track through menus.The interface does not have as many options available. When you are speaking with a customer or prospect there is no real way to go back and forth in conversation. There isn't really much I dislike about Agara other than I wish I could do certain things more efficiently. It has helped us streamline our call centers and allowed me to focus more on my customers needs rather then taking time to learn how to navigate. We have been able to handle thousands of incoming calls at a time because of this.